Terry's Apollo Plumbing & Heating, Inc.

Contacts

Address:
2301 Lake Tahoe Boulevard #4, South Lake Tahoe, CA 96150
Get directions

Website:
apolloplumbingandheating.com

Phone number:
+1 530-544-8404

Categories:
Establishment   General contractor   Home goods store   Plumber  

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Reviews about Terry's Apollo Plumbing & Heating, Inc.

• Nolan Arieta

  Dec, 07 2017
  ★ ☆ ☆ ☆ ☆
  Apollo Plumbing was the worst service experience I have ever had, EVER!
  
  Called for an emergency service at 630am to repair a wall heater and a broken seal in my bathroom, so not heat/no water in the shower. They said "they could fit me in the afternoon." I thanked them and mentioned I would call around noon to check on the status of the service call.
  
  While juggling work responsibilities around noon, I called Apollo's service representative and got ahold of the same female that I called in the morning and instantly demanded a credit card that I needed to make a payment before the service representative had arrived, but I was away from my desk at work and didn't have my credit card on me regardless, (by the way it is illegal to seek payment before work is done as per the Contractors board).
  
  At 4:15pm, I received a call while I was extremely busy at work. I said, "did you fix the problems."
  
  The plumber stated, "no, I am on the way to your house now but I need a credit card for you now." I told him I would have to call him back because I was very busy with a client of my own. He said "ok"
  
  20 minutes later, I called Apollo Plumbing and once again contacted the completely apathetic female service representative and said she pulled the plumber off the job because she didn't have a credit card on file. After a brief argument, she said, " good luck hon (honey)," and hung up the phone on me. I am writing this before my 12 hour work shift today, still with no shower water and no heater.
  
  THIS IS ILLEGAL AND JUST PLAIN WRONG to expect payment before your plumber even shows up. The icing on the cake was the completely rude and disrespectful nature of the female service representative. If you are the boss of this woman reading this, she is losing business for you every moment she is employed with you at Apollo Plumbing.
  
  I highly suggest Nixons or Rudys plumbing, as I have had good experiences with those plumbers.
  
  Sincerely,
  Nolan J Arieta

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